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Icelandic-Speaking Customer Support Advisor – Netflix (Athens)
Job Squad
Location: Athen, Griechenland
Work mode: Hybrid
Hours: Full-time
This job listing was submitted by the employer in German and is shown below as posted. Page navigation and labels are in English.
Job description
Represent Netflix as part of an international customer support team in Athens, helping Icelandic-speaking customers with account, payment and streaming-related questions by phone and email. You'll work from home and from the office in Athens as part of a supportive, multicultural team. Your tasks include: - Providing a high level of support to customers via phone and email - Giving accurate, complete information using the proper procedures - Building a good relationship with customers through courteous, professional communication - Meeting customer service quality goals, compliance standards and productivity targets - Creating a positive customer experience - Following management direction and providing feedback A valid EU passport is required to apply.
Requirements
- Isländisch: Niveau Muttersprache (C2)
- Englisch: Fließend (B2-C1)
- Previous experience in customer support is a plus, but not required
- Comfortable using computers and multitasking across systems
- Curious, eager to learn and good at solving problems independently
- Strong phone manner, attentive listening and interpersonal skills
Benefits
- Work from home and from the office in Athens - 2 extra salaries per year (14 salaries total) - Performance bonuses - Clear development path within the company (supervisor, quality analyst, CSR2, trainer) - Relocation package including flight and airport pickup - Private health insurance package - Real estate agent to help you find an apartment - Assistance opening a Greek bank account and with tax paperwork