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Swedish-Speaking Customer Support Advisor – Mercedes (Crete)
Job Squad
Location: Griechenland
Work mode: Home office
Hours: Full-time
This job listing was submitted by the employer in German and is shown below as posted. Page navigation and labels are in English.
Job description
Represent Mercedes as part of an international customer support team, helping Swedish-speaking customers with questions about models, purchases and technical issues — working remotely from your own home on Crete. Your tasks include: - Providing professional support on Mercedes models, purchases and technical issues - Giving accurate, complete information using the proper procedures - Building a good relationship with customers through courteous, professional communication - Meeting customer service quality goals, compliance standards and productivity targets - Creating a positive customer experience - Following management direction and providing feedback A valid EU passport is required to apply.
Requirements
- Schwedisch: Niveau Muttersprache (C2)
- Englisch: Fließend (B2-C1)
- Previous experience in customer support is a plus, but not required
- Comfortable using computers and multitasking across systems
- Curious, eager to learn and good at solving problems independently
- Strong phone manner, attentive listening and interpersonal skills
Benefits
- Fully paid relocation package - 2 extra salaries per year (14 salaries total) - Performance bonuses - Clear development path within the company (supervisor, quality analyst, CSR2, trainer) - Relocation package including flight, airport pickup and accommodation support - Private health insurance package - Real estate agent to help you find an apartment - Assistance opening a Greek bank account and with all paperwork