Swedish-Speaking Customer Support Advisor – Mercedes (Crete)

Stellenbeschreibung

Represent Mercedes as part of an international customer support team, helping Swedish-speaking customers with questions about models, purchases and technical issues — working remotely from your own home on Crete. Your tasks include: - Providing professional support on Mercedes models, purchases and technical issues - Giving accurate, complete information using the proper procedures - Building a good relationship with customers through courteous, professional communication - Meeting customer service quality goals, compliance standards and productivity targets - Creating a positive customer experience - Following management direction and providing feedback A valid EU passport is required to apply.

Anforderungen

• Schwedisch: Niveau Muttersprache (C2)
• Englisch: Fließend (B2-C1)
• Previous experience in customer support is a plus, but not required
• Comfortable using computers and multitasking across systems
• Curious, eager to learn and good at solving problems independently
• Strong phone manner, attentive listening and interpersonal skills

Vorteile / Benefits

- Fully paid relocation package - 2 extra salaries per year (14 salaries total) - Performance bonuses - Clear development path within the company (supervisor, quality analyst, CSR2, trainer) - Relocation package including flight, airport pickup and accommodation support - Private health insurance package - Real estate agent to help you find an apartment - Assistance opening a Greek bank account and with all paperwork