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Danish-Speaking Customer Support Advisor – Mercedes (Crete)

Job Squad

Ort: Griechenland

Arbeitsmodell: Home-Office

Stundenausmaß: Vollzeit

Kundenservice & Support

Stellenbeschreibung

Represent Mercedes as part of an international customer support team, helping Danish-speaking customers with questions about models, purchases and technical issues — working remotely from your own home on Crete.

Your tasks include:

  • Providing professional support on Mercedes models, purchases and technical issues
  • Giving accurate, complete information using the proper procedures
  • Building a good relationship with customers through courteous, professional communication
  • Meeting customer service quality goals, compliance standards and productivity targets
  • Creating a positive customer experience
  • Following management direction and providing feedback

A valid EU passport is required to apply.

Anforderungen

  • Dänisch: Niveau Muttersprache (C2)
  • Englisch: Fließend (B2-C1)
  • Previous experience in customer support is a plus, but not required
  • Comfortable using computers and multitasking across systems
  • Curious, eager to learn and good at solving problems independently
  • Strong phone manner, attentive listening and interpersonal skills
  • An interest in cars is an advantage

Vorteile / Benefits

  • Fully paid relocation package
  • 2 extra salaries per year (14 salaries total)
  • Performance bonuses
  • Clear development path within the company (supervisor, quality analyst, CSR2, trainer)
  • Flight and airport pickup included
  • Private health insurance package
  • Real estate agent to help you find an apartment
  • Assistance opening a Greek bank account and with tax paperwork

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